Application Maintenance

Application Development, Support & Maintenance

Our ADSM Practice helps client in selection, development or customization of requisite business applications to support their strategic and tactical business need. Our services range from providing customized functions to full scale enterprise application development services. We strive to provide cost effective technology consulting and development services to our clients using the best practices of project management to deliver on-time with high quality outputs.

Market Challenges: The current economic scenario has accelerated business consolidation and stepped up the need to innovate. Cost reductions, faster time-to-market, better products and differentiated services are now the key themes. These coupled with information explosion through social networking and addition of new users

CLOCK offers

  • Consulting Services – Program Management; Business Process Assessment; Readiness Analysis
  • Architecture & Design Services – Application Consulting; Architecture Definition & Evaluation; Business Case creation; Interoperability and design requirements development
  • Application Development & Support – Requirement definition; Customized Application development – including Website & portal development; Application Support  & Maintenance (L1, L2 & L3); Application Modernization / Re- definition; Application Integration; Implementation & Roll Out
  • Independent Testing Service – Transition applications for testing; Manual / Automation Testing; Performance Testing
  • Consolidation and Migration – Consolidation – Application and complex Databases Migration; Applications, Database, Platform

Product Offerings: (Product Customization & Implementation)

  • e-Procurement Solution: Procurement of Goods/Services. Enhance transparency, efficiency, reduce procurement cycle, Increase competition, and reduce procurement cost and facility to implement common procurement process across organizations.
  • e-Auction Solution: Disposal/Sale of Scraps/Goods. Enhancement of Transparency, efficiency and Competition, and higher sales value
  • BCP (Border Checkpost) Solution
  • HRMS (Human Resource Management Solution)
  • e-Municipality Solutions: Services to Citizens



To meet the changing business needs, enterprises today seek to gain more from the existing IT investment. CLOCK has been the gold partner to help customers optimize their investments in enterprise business applications – ERP, CRM or SCM – through full lifecycle application management – from implementation to ongoing support.


Business Intelligence & Data Warehousing (BI/DW)

Our BI/DW practice provides organizations with scalable set of industry best product and reporting and analysis tools and technologies that will help them integrate data from any business system to meet both operat ional and analytical data integration needs and churn the relevant information that is required to make decisions.  Our solutions allow users to slice and dice the data using various filters, thereby providing a mechanism to look at data in different ways and drill down to explore trends.


Market Challenges

  • Drop in Business Performance
  • Enterprise Risks
  • Operational Inefficiency
  • Non-Availability of Multi-Dimensional View of Data and Information for Decision Making

What CLOCK offers

  • CLOCK EDI (Enterprise Data Integration) – Enterprise ETL Architecture Framework; Batch/ Near Real-Time/ Parallel ETL; Scheduled/ Event Triggered ETL
  • CLOCK BAR (BI Reporting and Analytics) – Enterprise Reporting Architecture Framework; Analytical & Operational   Reporting; Data Mining, Statistical & Predictive Analytics; Canned & Ad Hoc Reports; Dashboards, Scorecards
  • CLOCK BDM (BI Development & Maintenance) – DW-BI Development (End-to-End, all components); Program & Project

Management; Sustain – Production Support, Maintenance & Enhancements

Enterprise Content Management (ECM)

The Enterprise Content Management (ECM) system platform enables, help collaborate, and integrate all the knowledge assets of an enterprise for better business value. A tightly coupled BPM manages workflows to improve productivity by streamlining and improving complex business processes.


Market Challenges

  • To reduce the Risks of using and storing paper records with improved disaster recovery, better security and better access
  • To reduce Costs associated with physical records storage by improving business and record keeping processes
  • To improve Visibility into paper based business processes to support better business decisions
  • To obtain better worker efficiencies currently lost in paper based business processes
  • Locating right information at the right time becomes difficult and time consuming as the size of an organization grows.
  • Managing overflowing volume of unstructured content across different locations within an organization.
  • To address the risk and costs associated with litigation, as well as the constantly changing regulations and enforcement initiatives like the new rules of civil procedure.

What CLOCK offers

  • ECM – Enterprise Content Management Architecture Design; Enterprise Content Repository Strategy & Roadmap; Integration design for Capture tools with Content Repository; Deployment of Central/ distributed architecture
  • BPM – Process & Architecture Assessment; Business Analysis & Process Definition; Enterprise Process Framework; User enabled Process builder architecture; Paperless Office Application (MOU Compliant); Green Note sheet (White Hall File Tracking System) solution.

Life Cycle Services

CLOCK’s Life-cycle Services offer a full suite of solutions for companies to out-source their IT management. We provide services ranging from planning to deployment along with ongoing technical support anytime, anywhere. CLOCK’s Life- cycle Services are available in Standard and Customized SLA based model that address key challenges of CIOs. We provide a wide spectrum of preferences to manage your IT ranging from partial to comprehensive solutions with Managed Life-cycle Services.

IT experts at CLOCK can efficiently manage your desktops, notebooks and workstations. Leveraging our expertise in service delivery and Supply Chain Management (SCM), we can help optimize system performance and improve end – user satisfaction. With our skilled support experts in a variety of platforms we can quickly resolve issues even in multi- platform environments. Our world-class professionals can help you build an IT infrastructure that is based on industry best practices and is ready for future challenges.


Break-Fix Services

CLOCK has an enviable team of experienced and certified technicians to take care of the maintenance, upgrades, ongoing user training and end-user support of our clients’ infrastructure and business systems, so that they can focus on other business-critical activities. We offer Multi-vendor and Multi-brand customized SLA based services to address additional requirements of clients’ and provide best-in-class solution.

Our Break-Fix Services Offerings



Multi-Brand Break-Fix Service Capability

Our expertise in Break-Fix Services enables us to deliver SLA based services for most leading brands. We have also been identified by leading OEMs as their preferred service partner – a testimony to the great job that our IT experts have been doing over the years.

Get the Edge with Break-Fix Business Plus

We realize that enterprises have varying service level needs. Therefore, we’ve structured our delivery organization to provide our clients with the option of customizing our offerings to suit their requirements. Wit h the BusinessPlusBreak-Fix Service agreement, we offer a unique capability of delivering services with fully customized SLAs as required by our clients.

Extended Warranty Services

CLOCK offers extended warranty services that focus on eliminating the distances between people and locations, problems & solutions. Our warranty services include repairing servers, PCs, laptops, printers and more. Our deep reach across the country and large inventory of top quality replacement parts to expedite computer repair e nsure that we get our clients’ systems up-and-running within minimum turnaround time.

Our Extended Warranty Offerings




Extended Warranty

Extended Warranty is an extension service of the standard in-built product warranty by 1 or 2 years. With an extension of standard warranty, CLOCK offers the promise to support the IT assets of its clients through on-site and/or remote resolution.

ExtendedPlus Warranty

As an organization, there may be many one-time outages with end-user devices due to multiple reasons that are not part of the standard warranty. CLOCK offers the ExtendedPlus Warranty services for enterprises that would leverage our expert technicians for IMAC services, such as installation, configuration & preventive maintenance of hardware and software, thereby reducing their downtime even further.


Upgrades & Consumables

In this dynamic technological environment, the foremost critical requirement for organizations is to cope with latest hardware. Upgrading system involves selecting the right hardware, uninstalling existing one and subsequently installing new hardware. To boost your business growth, deliver more value and enhance system performance; CLOCK now offers a wide range of Consumables and Upgrades.