IT Service Management

IT Service Management

 

IT Service Management solution focus on aligning People, Process and Technology for any organization by setting up a single-point-of-contact for entire IT service management. The solution offers helpdesk, contract management and ICLOCK v3 processes implementation capability for the entire organization. The solution helps organizations to improve service quality and resource uClockization across entire IT Infrastructure & enables them to align with Industry standards and processes like ICLOCKv3 & ISO 20000.

Services

Managed Services

In the current competitive world, business enterprises face great challenges in scaling and managing their IT Infrastructure. To handle these challenges, we offer focused and efficient solutions in important infrastructure areas for developing and managing the organisational IT Infrastructure.

 

Infrastructure Managed Services

 

In a highly competitive world, the key to growth & success is continuous transformation and innovation. Today it is important for the CIOs to embrace choice and enhance his vision. They are increasingly taking bigger and high impact projects to make a mark and enable growth. CIOs today are embracing several delivery model right from managed services to cloud to make this mark.

In the past, Organizations outsourced Infrastructure Management to gain cost advantages and also do away with the pains of managing their IT internally. Today, the reasons for outsourcing are changing. Outsourced Infrastructure Management is not just seen as a cost lever but Organizations now view it is as a service that can drive productivity, efficiency and their growth strategy.

End-user Computing Management Services

Employee productivity and a near-zero downtime is the key to growth in today’s competitive world. At CLOCK, we understand this need of our customers and focus on improving availability and ensuring high service quality by lowering TCO through best practices that include standardization, best of breed tools and latest technologies.

We work with our customers to provide

  • Efficient & agile workplace with predictable services
  • Enhance productivity & boost business agility
  • ICLOCK v3 compliant delivery with deep technology knowledge to deliver cost efficient IT services

Our End User Computing Solutions include

 

Comprehensive Service Desk

Global Service desk managing & Supporting 10+ Mn devices and resolving 2+ Mn tickets/year. Based on ICLOCK V3

Framework which acts as a single node between the end-users and service provider and centralizes incident management, service request management and reporting

Asset Management Lifecycle Service

End to end managed services from ordering to ongoing management and tracking of client assets. This includes physical, technological, contractual and financial aspects of IT Assets including software and hardware elements and is ICLOCK compliant

Client Management Services

Onsite support for Desktops, Laptops, Printers, Handheld devices at client locations through an extensive network of support engineers spread across 4000+ towns across India

Infrastructure Application Management

Supporting all operational parameters including usage, throughput and availability added to version management & remote distribution

Mobile Device Management

Robust Mobile device and user management service across mobile phones, smart phones, tablets, mobile print ers, mobile POS devices etc. ensuring application management, security and also reducing IT cost

Data Center Management Services

Today’s highly competitive world is leading to increasingly mission-critical applications and high data growth with varying complexity. As such it is critical to ensure that data centers have the flexibility and efficiency to support this business growth. We at CLOCK understand this need of our customers and focus on reducing IT Infrastructure & operational costs, achieve higher service levels and manage IT infrastructure efficiently and effectively through a unified delivery service framework and next generation IT operations management tools.

We work with our customers in providing

  • Optimize current data centre to reduce cost
  • Increased Data Centre energy efficiency
  • Ensuring near zero downtime

Our Data Centre Management Services include

Data Centre Services

  • Data Centre Virtualization plan, design, build & support
  • 24×7 incident and problem management (L1/L2/L3 support)
  • Performance and Capacity management
  • OS installation, Configuration and sustenance
  • Version migration and up-gradation
  • Database 7 Middleware Management
  • Storage & Server Virtualization and consolidation

Data Centre Infrastructure Management (DCIM)

Monitor power, cooling

Monitor power, cooling and environmentals across non IT facilities and IT systems in the data centre as well as managing the use of space and lifecycle of assets

Backup Management Services

ITL compliant with deep product knowledge & best practices focusing on providing comprehensive 24×7 monitoring &management of your backup and recovery environment under strict SLAs

Disaster Recovery Services

CLOCKs Disaster Recovery Services focuses on ensuring that our customer business is ready, running and resilient in the event of any unforeseen disruption. This includes business impact & technical analysis with automated drills and real-time RTO/RPO monitoring