SLA Support

Clock SLA-based Production Support Services

  • Interaction, diagnosis, troubleshooting
  • Root cause analysis
  • Resolution
  • Work around
  • Escalation
  • Deployment of patches
  • Request / problem management
  • Technical support and applications support team
  • Management of incidents
  • Processing of incidents
  • Specialists and/or application development team

  • State-of-the-art infrastructure with guaranteed SLA compliance
  • Use of global support model for round the clock attention to critical issues
  • Customer chooses their support needs from:
    • 24 hours X 7 Days a week
    • 16 hours X 5 Days a week
    • 8 hours X 5 Days a week
  • Capture of incidence based knowledge gained in the issue resolution for effective future usage
  • Our solutions are highly scalable whereby enabling future enhancements to be easy to implement.
  • Tiered level support